verbal and non-verbal communication Communication is a complex socio-psychologicalthe process of achieving mutual understanding between people. Its main tools are verbal and non-verbal means of communication. Verbal (from the Latin "oral, verbal") means is speech. With this, everything is more or less clear, but we do not only communicate with the voice. Most of our "messages" we transmit using a non-verbal (non-verbal) mode of communication. Nonverbal communication - or body language - includes our facial expressions, gestures, eye contact, body postures, and even the intonations of our voice. You may not even realize this, but when we talk to someone, our non-verbal cues have a strong impact on the interlocutor, leaving him more than half the impression of our speech. If the characteristics of your profession are such that you often speak to groups of listeners or just constantly communicate with people, then knowing the language of the body can help you greatly. The ability to understand and use non-verbal communication is a powerful tool that will help you in communicating with people and will help create the right business understanding. You will understand what your interlocutors actually mean, you can express and emphasize your thoughts better, you will better orient yourself in difficult situations and will be able to build better relationships at work, in business and at home. Non-verbal and verbal means of communication will help you create a better impression of yourself, create such forms and types of influence on the interlocutor that will help you achieve your goals more effectively.

What is nonverbal communication and body language?

Non-verbal communication, or body language, isthe most important form of communication. It is a natural, unconscious language that talks about our true feelings and intentions and about the true feelings and intentions of those around us. When we interact with others, we constantly submit and receive wordless signals. The peculiarities of our nonverbal behavior are such that all are gestures, how we stand or sit, how quickly and how loudly we say how close we are to the interlocutor, where our eyes are directed, becomes the "messages" we send to the interlocutor. The flow of these messages does not stop, even when we stop talking. Even after being silent, we continue to communicate at a non-verbal level. Often what we say and what our body tells us are two completely different things. Verbal and non-verbal means of communication can give completely contradictory information. When the listener receives such mixed signals, he must choose what to give preference to - the received verbal or non-verbal signals. In most cases, each of us consciously or unconsciously in this situation believes exactly nonverbal information.

Body language "sounds" loud and clear

Words often play a minor role whenverbal and non-verbal communication between people occurs. This may seem incredible, but everything we say carries only 7% of the information. Much more important is the expression of our face (55%), tone of voice (38%) and other forms of expression related to body language. Nonverbal messages are an integral part of human communication. Accompanying words, they indicate our current mental and physical state. Nonverbal communications can perform five functions:

  • Repetition: they can repeat, confirm the person's oral message.
  • Contradiction: they may not coincide with what the person says, and even completely contradict what was said. For example, a person's eyes can give out his sadness, even if he tries to joke.
  • Replacement: they can replace an oral message. For example, shrugging the shoulders will replace the words "I do not know".
  • Supplement: they can add or supplement an oral message. The boss, who pats the subordinate on the shoulder in addition to the praise, thereby increases the impact of the positive message.
  • Accent: they can emphasize words. For example, you can slap your palm on the table, emphasizing your disagreement, saying a sharp "no!".
  • It is especially important to "level", combine all kinds ofcommunication, if you want to build a successful business or make a good career. If you do not remember the five functions of non-verbal means of communication and do not follow the language of your body, you can not make a good impression on others, you can not create a business relationship based on trust. In turn, you are also constantly receiving signals from other people. To better focus on these signals, you must learn to "read" them, that is, to perceive the characteristics of the interlocutor's behavior as non-verbal expressions in the context of the situation. verbal and nonverbal communication

    Elements of non-verbal communication

    • Sight

    Most people are visuals, andThe peculiarities of their perception are such that contacts with the help of the eyes for them are the most important ways of non-verbal communication. When you look at someone, you can see much - affection, hostility, interest and much more. Watching the person in the eyes is also very important to maintain the conversation; although, in general, the speaker more supports eye contact than the one who listens. The eyes of the interlocutor can tell us about many things: for example, dilated pupils indicate that a person is lying, or he is insecure, or nervous.

    • Facial expression and facial expressions

    The human face is extremely expressive, it isstate without words to express innumerable emotions. Unlike some forms of non-verbal communication, facial expression is universal. The features of mimicry for expressing happiness, sadness, anger, surprise, fear, disgust are quite the same in people of different cultures (which can not be said, for example, about gestures). Your facial expression will instantly tell others what you are thinking about at the moment. The most perfect weapon in all times has been and remains a smile. It costs nothing, but very much can! A smile opens all the doors to you. If you smile at the beginning of business negotiations, then your words will cause a favorable reaction. People tend to imitate the face of the interlocutor, so try to use the smile as often as possible. She is able to help you too - if you smile, your mood will always improve. But - beware of an inappropriate expression. Even a small curve of a smirk can negate all of your negotiating efforts, which lasted several hours, and your business person's reputation will be hopelessly corrupted in the eyes of your partners.

    • Gestures and poses

    In many ways our perception of other people dictatesThe peculiarities of how they sit, walk, stand, hold their heads. The way we move and hold on gives the world an exhaustive information about us. And gestures and in general are literally woven into the fabric of our everyday life. Often we use our hands, when we argue or are animated about something, and do not even think about it. Nevertheless, the meaning of gestures can be different, often even have the opposite meaning we have in different cultures, so it is very important to be careful to avoid misinterpretation. Non-verbal ways of communicating with gestures are a visible part of what you really think about at the moment. Many gestures (such as rubbing your hands, lifting your index finger) may be unpleasant for your interlocutor. Excessive gestures can be quite disturbing, and will also have a negative impact on your colleague. To create a favorable environment, learn to use the gestures of the open palms. This will mean that you are open to the interlocutor and your intentions do not pose a threat to him. Especially important are such gestures for business communication, because they will cause your interlocutor trust in you.

    • Distance between companions

    Have you ever felt uncomfortable duringconversation because the other person was too close to you? This feeling is probably familiar to many of us! We all have a need for a personal physical space, although it may have its own characteristics depending on the culture, situation and proximity of the relationship. The distance can be used for non-verbal communication about proximity, aggression, domination or attachment. In communication with friends, a personal zone (up to 120 cm) is used, but commercial and other negotiations are conducted in the social zone (from 120 cm). And you should never violate the personal, intimate space of a person (up to 50 cm).

    • Touch

    We very often communicate through touch. Think about how much information you give us a firm handshake, a timid tap on the shoulder, a warm bear hug, encouraging poshlepyvanie back, patronizing potrepyvanie tops and other touch!

    • Voice intonation

    Verbal and non-verbal communication is closelyintertwine during a conversation, because we not only listen to the words, but also respond to the tone of the voice. Far from always decisive is what you say; much more important, as you say. After all, even a short "yes" can have a completely different meaning, if you say it with different intonations. You can say this in the affirmative, but you can - questioningly, uncertainly, sarcastically, and so on. The tone of your voice better than words can show your sarcasm, anger, affection, uncertainty or, conversely, self-confidence. Intonations include the pace of speech, volume, speed, fluency of speech. All these elements serve to enable the interlocutors to understand each other more clearly. means of communication verbal and non-verbal

    Non-verbal signals can not be faked

    You can remember tips on how to sit,speak or enter the room to look confident. But the truth is that such tricks are unlikely to work if a person does not feel really confident. No one can fully control all his signals, which will tell the understanding person about all the true thoughts and feelings of the interlocutor. Therefore, it is very important to learn to understand such non-verbal signals to control your own and be able to read others. We want to give you some tips to make non-verbal communication easier for you:

    • Pay attention to inconsistencies. Non-verbal signals should amplify what is being said. Does not a person tell you one thing, while he thinks quite different? For example, does he say "yes", while he hardly shakes his head "no"?
    • Connect all non-verbal cues. Do not give too much importance to one gesture. Pay attention to all non-verbal cues, including voice tone, eye expressions, posture and other body language signals. Taken together, they will give you a more complete picture. It will be easier for you to understand if they correspond to what your interlocutor says.
    • Trust your intuition. Do not dismiss your unconscious attitude to this or that person. It is possible that your sense of someone's dishonesty or dishonesty is based on an instinctive reading of the discrepancy between this person's verbal and non-verbal cues.

    Why is it so important?

    You must understand how great the valueverbal and non-verbal means of communication. The way you listen, look, speak, move and react to the words of the interlocutor, shows how sincere you are and how interested you are in the conversation. When your non-verbal signals coincide with what you say, it increases confidence, clarity and mutual understanding. If there is no coincidence, this creates tension, mistrust and confusion. If you want to build a career or achieve success in business, and generally better communicate with people in all areas of your life, you must learn to be more sensitive to body language and other non-verbal signals from others. You should also understand what signals you send yourself. As soon as you learn non-verbal communication, your ability to find contact with people will move to a higher level. We advise you to read: